Comments on: Understanding Your Hotel Cancellation Policy https://www.moneywehave.com/understanding-your-hotel-cancellation-policy/ Personal Finance and Budget Travel for Canadians Wed, 06 Dec 2023 09:55:10 +0000 hourly 1 https://wordpress.org/?v=7.0 By: Edie Spencer https://www.moneywehave.com/understanding-your-hotel-cancellation-policy/#comment-224052 Wed, 06 Dec 2023 09:55:10 +0000 https://www.moneywehave.com/?p=764996#comment-224052 In reply to Linda Strachan.

Agree, I’ve been a loyal booking.com customer for years. I have been denied a valid price match after 3 days of sending documentation screenshots etc. I will be cancelling all future res with booking.com and every opportunity to give feedback on not standing behind their policy. They have lost a loyal customer and someone who has daily opportunities to give travel advice to numerous folks. Stay away from booking .com. Never again. Hard to believe.

]]> By: Barry Choi https://www.moneywehave.com/understanding-your-hotel-cancellation-policy/#comment-220471 Tue, 01 Aug 2023 11:07:27 +0000 https://www.moneywehave.com/?p=764996#comment-220471 In reply to Sue Hogenauer.

Sue,

The cancellation policy that was in place when you made the reservation would apply. If you have proof of this and the hotel won’t do anything, you could try a chargeback with your credit card provider.

]]> By: Sue Hogenauer https://www.moneywehave.com/understanding-your-hotel-cancellation-policy/#comment-220438 Mon, 31 Jul 2023 18:46:44 +0000 https://www.moneywehave.com/?p=764996#comment-220438 We booked two rooms with an independent hotel in Pismo Beach, CA that we have stayed at loyally for over 20 years. The charge the first night as a deposit. Their usual cancellation rate is $20 if cancelled within 5 days of arrival. However, these two rooms were booked in May for an end of July arrival. Work made our plans change and we called the hotel 8 days before arrival. They told us the cancellation needed to be 30 days before arrival!! Is this even legal? Who knows what is going to happen 30 days in advance. Very disappointed in this policy and won’t stay there again if a refund is not issued.

]]> By: Mellisa https://www.moneywehave.com/understanding-your-hotel-cancellation-policy/#comment-217975 Wed, 15 Mar 2023 04:12:38 +0000 https://www.moneywehave.com/?p=764996#comment-217975 I have water leak on my bedroom ceiling to the floor caused by heavy rain. I have submitted photos and requested a letter from the roofing company to confirm the leak, which I will submit when i get it.
Unfortunately, the hotel denied the rebooking. Has anyone experienced this?

]]> By: Sharron Rooney https://www.moneywehave.com/understanding-your-hotel-cancellation-policy/#comment-216960 Wed, 12 Oct 2022 10:49:53 +0000 https://www.moneywehave.com/?p=764996#comment-216960 The rembrandtplein hotel in Amsterdam has a very harsh policy. Two months. I am unable to travel now due to injury and they will not refund nor change the dates for me. I was supposed to be running the Amsterdam marathon. Sheer greed.

]]> By: Linda Strachan https://www.moneywehave.com/understanding-your-hotel-cancellation-policy/#comment-210446 Wed, 05 Aug 2020 18:38:56 +0000 https://www.moneywehave.com/?p=764996#comment-210446 I have had a bad experience with obtaining a refund from Booking.com. The hotel in Croatia would not respond to either our direct requests for refund, nor to Booking. In the end we were not reimbursed at all. Won’t use Booking.com again, they were very unhelpful

]]> By: Peter Arnold https://www.moneywehave.com/understanding-your-hotel-cancellation-policy/#comment-210445 Wed, 05 Aug 2020 14:29:46 +0000 https://www.moneywehave.com/?p=764996#comment-210445 You didn’t mention the cancellation policy of Hotels.com, but we have found them to be unresponsive to requests for refunds. A hotel booked near Heathrow airport was declined, even though the hotel offered to refund the full payment. Hotels.com will not even reply to our request.

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