Yes, I tried it myself last month. On top of the insurance issue — you’re not strictly renting a car, so Amex rental car coverage and your personal insurance coverage don’t apply — you have the vicissitudes of the local car owner’s emotional state, as you would with airBnB.

This Business Model Has Serious Issues!!!

The problem with Turo is horrible customer service and they have no (QC) Quality Control over their Hosts.

I recently had two Hosts cancel in back to back bookings within 24 hours, one 5 minutes before my 12:30AM Airport Pickup and the other 10 minutes after my scheduled pick up when I was standing at the car and the host informed me the car needed maintenance.
I expressed my feelings with the first host via a response to his 12:25AM last minute text message, after arriving at the airport traveling on vacation with my daughter and then directly to customer service after each cancellation.Over the next month I was left on hold over 8 hours during 6 attempts to resolve the situation.They had offered a $100 credit after the first host canceled and then less after the second host canceled, my contention being they should have increased the credit offer and concern for my poor experience.

After much back and forth they said my angry text with the first host violated their “standards”, then revoked any credits and canceled my membership!!!
The CEO and his team NEED SERIOUS CUSTOMER EXPERIENCE TRAINING!
Again, The Business Model Has Serious Issues!!

Ion,

It’s been almost 2 years since I tested out Turo so I really can’t make comments on a recent experience.

Here’s a small article I wrote on the topic, I’m going to be adding more content. http://sharingeconomysecrets.com/turo/how-much-can-you-make-on-turo/ Whoever is in charge please contact me if you have opportunities. Thank you!