Hi Andy,

You would need Titanium status to get access to the lounge. You can’t use points to get in.

Oops,

Left wrong email contact that’s why repost…

Hi Andy,

Lounge access with Marriott is based on status where you need Titanium. You can’t use points to access the lounge.

My company pays for my stays ( airline ) so I don’t get the points or stay credits. However how many points are needed for lounge access?

Will be in Dubai on 72 hour layover at JW Marriott

Regards

Was there a promotion of some sort where you earned that free night? Maybe if you can find the promotion details somewhere and your nights stayed history would show that you indeed earned the free night, it would help your case?

Again, the knowledge each individual agent has since the switchover is a bit mind-boggling.

Yes….the free night was listed prior to the switch. I had just signed up last July prior to my 9 night stay at a Delta in Calgary and again 1 night in Toronto last Sept. I’m only at the Silver elite status. When I called to ask about the situation, customer care said there was no record of 1 free night. Not happy with that response she offered to put in a request to investigate further. I received an email response back from a Guest Experience Assistant stating there was no mention of a free night voucher promotion on my account and can I provide more information. I don’t know what else I can provide since the free night notation was on my previous Marriott account that I no longer have access to. Does this seem odd that they do not have access to this information and putting the onus on me to provide it? I will try the Platinum status contact and see if they can resolve the issue. Thanks for the suggestion.

Audrey,

There was a lot of bugs when the switchover happened. Was the free night on your account before the switchover?

Do you have status? I personally have found that some of the basic phone support have no idea how to do certain things but when I called the Platinum line, the same issue I had was resolved in 5 minutes.

Barry, the CC companies must stipulate the income requirement (due to the World, World Elite, Infinite levels) in order to justify the higher interchange commissions. However, they can’t verify the sheer volume of applications that they receive – so they trust the applicants.

Tom,

Would you qualify for the World Elites under household income? If not, your home bank would likely take into consideration your investments and other accounts. Alternatively, and not that I’m encouraging it, I sometimes wonder how many credit card providers actually verify the income reported on applications if you know what I mean.