Comments on: American Express Aeroplan Reserve Card Review | Get up to 85,000 points

By: Kurtis

Kurtis — Sat, 04 Feb 2023 18:03:03 +0000

In reply to Peter Brown. The priority security benefit does not apply to YVR.

By: Barry Choi

Barry Choi — Wed, 06 Jul 2022 10:34:09 +0000

In reply to Joe.

Hey Joe,

As long as you have the credit card, you get Zone 2 boarding on all Air Canada operated flights regardless of where you’re flying from. When flying economy, you get the priority lane for check in found in the general area (not the business check in). The credit card gets tied to your Aeroplan number so the employees will clearly be able to see your benefits. For example, if you want to use the Maple Leaf Lounge, you just scan your boarding pass, there’s no need to show your credit card.

By: Joe

Joe — Wed, 06 Jul 2022 00:34:32 +0000

Does priority boarding work with AC out of Toronto
Do you travel economy and check in AC business class to get priority check in with priority tags for bags and priority 2 for boarding as advertised . Our AC employees familiar with this benefit or do you get a lot of push back
Can this benefit be used for AC flights out of Cancun as well

By: Peter Brown

Peter Brown — Wed, 13 Oct 2021 22:50:49 +0000

Horrible experience using new Amex reserve card for 1st trip since the pandemic. Traveled Air Canada return from YYZ to YVR.
The following challenges:

Departure YYZ (A/C #127 YYZ-YVR)
* MY YYZ departure with A/C Priority check- in, I had to remind the agent that my bags (& passengers) should be booked/tagged “Priority”
* No Priority was recognized thru YYZ security, I asked several agents/security personnel & was sent to the regular line (I traveled with an addition 3 passengers plus myself)

Return YVR (A/C #116 YVR-YYZ)
* Also NO priority recognized thru security, in fact when I asked security personnel they suggested getting either Visa or Mastercard, they also said you’d need a “green sticker”, whatever that is to be priority to the line-up…
* The A/C lounge had a 20-25min line-up for entrance…

An experience/disappointment for my 1st flight/vacation since the pandemic! The very reason for justifying/paying $599 annual membership was to enjoy these very benefits!! There appears to be a total disconnect from Amex marketing & the partners/personnel (A/C & Security) executing the benefits offered with the “Reserve Card”

I complained to Amex & the so called manager acknowledged that he had experienced the same complaints numerable times…they offered reimbursement of $100, with a take it or leave it!! Very sad & lack of customer services offered by Amex & staff!! btw, Amex customer/member since 1998 !!

By: Chris pryce

Chris pryce — Sat, 28 Aug 2021 04:06:46 +0000

For the Air Canada Lounge in Vancouver (Toronto was closed during that leg of Travel) and there were like no lounges in Hawaii (only some 1st class or business class lounge for Delta?), but at the Maple Leaf Lounge last week, I was allowed to bring 2 guests by presenting my boarding passes. The 4 flights were redeemed on points…with perhaps a seat upgrade (but not a business class upgrade – too expensive). This allowed 3 of 4 to enter the lounge…which, without a buffet and alcohol was no big deal!!!

By: Barry Choi

Barry Choi — Sat, 07 Aug 2021 01:03:33 +0000

In reply to JG. Hey JG, I know that's what it says on the website, but there have been many reports of cardholders being allowed to bring in a guest without paying a fee.

By: JG

JG — Fri, 06 Aug 2021 21:39:52 +0000

Maple leaf lounge access isn’t free for guests: “Guests of Basic Cardmembers or Supplementary Cardmembers may enter upon paying an applicable fee”