Jerry,

There has been a lot of fraud recently and Aeroplan has temporarily stopped family sharing plans. If I had to guess, it was strictly bad timing on your end and some algorithm flagged you. If you’ve done nothing wrong e.g. abuse or churning, I doubt you’ll be banned or lose anything.

We earned lots of points through individual AP credit cards and haven’t used any of the points this year. We also transferred a lot of Amex points to AP. All I wanted to do was earn enough points to cover our round trip on international flights.

Aeroplan decided to freeze all accounts within my family share 3 days after we moved to a new house. Then asked us to send in identity and residency proofs and told us to wait some 29 days for the compliance dept to contact us. My guess is changing location might have flagged our accounts?

Jerry,

If you’ve been using your account legitimately, it’s highly unlikely you’ll be banned.

Chirag,

Unfortunately, there’s not much else you can do as you need to get a hold of them.

Hey Chirag,

If you haven’t done anything suspicious, it might just be a security alert. Just call them and find out what’s up.

Recently we have taken a flight from united airline and updated our aeroplane number that was just created one week ago before date of departure my miles came in account but in profile it say “you are not able edit profile contact customer support ” and I am not able to redeem anything from my miles now and not even able to change my email address or something

Thank you!

Kim,

You’re probably fine. I think the new T&Cs are more about obvious abuse.